OUR FAQ's
Welcome to our FAQ section! Here, you’ll find answers to the most common questions to help you quickly. For additional support, try our chatbot via the purple button in the bottom-right corner—it’s packed with helpful information. Prefer a personal touch? Feel free to contact us. Our support team is ready to assist you by phone or email. We’re here to help!
Shipping & Returns
What delivery method do you use?
We partner with UPS to ensure secure and reliable shipping. Orders placed before 4:30 PM are dispatched the same day.
Do you ship internationally?
Our webshop currently only supports shipping within the UK. However, we can arrange international shipping upon request. Please contact us for a personalised quote or to discuss your requirements.
How can I track my order?
You will receive an email confirmation once your order has been dispatched. This email will include a tracking link, allowing you to follow your shipment’s progress and stay informed about the delivery status.
I have a problem with my order, what can I do?
If you experience any issues with your order, please get in touch with us through our contact page. Our team is ready to assist you and will work quickly to resolve the problem. You can find the contact page here.
What is the product warranty?
The warranty period varies by product but generally ranges from 1 to 2 years. For specific warranty details, please refer to the product page or contact us through our contact page here.
How do I return my goods?
Yes, returns are possible within 14 days of purchase. To initiate a return, please register your return request with our customer service through our contact page here.
The products must be in brand-new condition, including the original, undamaged packaging, and without any firmware modifications. Once your request is approved, we will provide you with a return label or return number, allowing you to return your order free of charge.
Orders
Can I place an order over the telephone?
Yes, it is certainly possible to place an order over the telephone. Our team is happy to assist you and provide personalised advice to ensure you get exactly what you need. You can reach us via our contact page here.
Are the products shown in stock?
Yes, all product pages feature a green badge indicating whether the item is in stock. If you are looking for a product that is out of stock or not listed on our website, feel free to contact us through our contact page here. We will gladly assist you in checking availability or sourcing the item for you.
Is my order insured?
Yes, the full value of your item is insured in transit. This ensures your purchase is protected in the rare event of damage or loss during delivery.
Payments
What methods of payment can I use?
We accept a wide range of payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Apple Pay
- Google Pay
- Shop Pay
- UnionPay
Can I pay by bank transfer/invoice?
Yes, both options are available. You can place an order on invoice and pay later via bank transfer. For new customers, we may conduct a credit check to ensure eligibility. Additionally, you can send us a Purchase Order in your company’s preferred format for processing.
How do I get an invoice?
You will receive your invoice via email as soon as your order has been dispatched.